In an attempt to elevate the on-ground experience of passengers, Air India has launched ‘Project Abhinandan’. The initiative aims to give the travellers a personalised and hassle-free experience. Under the initiative, it has deployed specially trained service assurance officers at 16 major airports across India to offer on-ground assistance, media reports said citing a press release.
The airports where these officers have been deployed include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam. They will be providing assistance to Air India travellers who need assistance at the check-in area, lounges, near boarding gates, during transit or at arrival hall.
