Tata Sons chairman N Chandrasekaran on Sunday admitted that Air India fell short of addressing the incident in which an inebriated male flier urinated on an elderly woman co-passenger on the New York-Delhi November 26 flight.
“The incident has been a matter of personal anguish to me and my colleagues at Air India. The response should have been much swifter,” Chandrasekaran said.
Air India, which was taken over by the Tata Group a year ago, said on Saturday that it has de-rostered and issued show-cause notices to four cabin crew and one pilot who were on duty on the long-haul AI102 flight on that day. The crew of that flight as well as the airline have come under fire for failing to handle the situation.
