New Delhi: National carrier Air India Ltd will initiate refunds without levying cancellation charges to passengers who missed their flights during the lockdown period post 25 May, the airline said in a communication to its travel agents on Monday.
This is a first of its kind in Indian aviation industry, as most airlines have only given the option of rescheduling tickets at no extra costs to their passengers for their flight tickets during the lockdown period starting 25 March.
“Any passenger holding Air India confirmed tickets with travel dates during the lockdown period ie. 23 March 2020 to 31 May 2020 and have had their flight cancelled will be allowed to book in available flights for the period 25 May 2020 till 24 August 2020 at no extra charge,” the airline said.
