Tata Group-owned Air India’s generative artificial intelligence (AI) virtual assistant ‘Maharaja’ using Microsoft’s Azure OpenAI service, which responds to over 6,000 consumer inquiries every day, is set to get more advanced functionality.
The airline is using ChatGPT to assess questions, even some complex ones that it might not be able to respond to right away, in order to enhance customer experience in subsequent contacts and help it become more natural language sensitive, the company said in a press release on Friday.
