NEW DELHI: Air India flights started operating under the Tata banner from Friday after nearly seven decades. Getting the most suitable buyer means the debt-laden airline has avoided a shutdown like Kingfisher or Jet Airways. But what does it mean for passengers?
This TOI reporter took a Friday morning Delhi-Mumbai flight to find that out and ended up realising why most great romantic movies usually end with the lovelorn couple tying the knot after much trouble. Because the realities dawn subsequently and success lies in making the tie-up work.
In AI’s case too, the euphoria — rather relief — of Tatas taking over the airline gave way to a reality check while preparing to travel on AI 665 late on Thursday night. The ticket purchased via a leading travel portal did not mention the terminal to go to at Delhi Airport. While the AI website mentions that clearly in flight details, Tatas must ensure the same is reflected on tickets purchased from all channels.
