PUNE: Air India has rolled out ‘Project Abhinandan’ aimed at providing personalised and hassle-free on-ground experience to Air India guests at 16 airports including Pune.
As part of the project, Air India has deployed specially trained Service Assurance Officers at these airports, who will offer on-ground assistance across airport touchpoints to Air India guests who may require it – at check-in area or lounges, near the boarding gates, during transit, or at the arrival hall.
The airports include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam.
