NEW DELHI: Air India has rolled out “project abhinandan” (greetings in Hindi), aimed at providing personalised and hassle-free on-ground experience to its guests at airports. The Tata Group airline has deployed specially trained service assurance officers at 16 major Indian airports, who will offer on-ground assistance across airport touchpoints to Air India guests who may require it at check-in area or lounges, near the boarding gates, during transit, or at the arrival hall.
Air India’s service assurance officers will provide assistance to any AI guest, regardless of the cabin class one is booked in, requiring airport assistance at Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam.