Air India on Tuesday responded to Indian para swimmer Mohammad Shams Aalam Shaikh who had claimed to have waited for 90 minutes at the Delhi airport to get a wheelchair. Responding to Shaikh, the airline said the delay was caused due to security reasons, as it hoped for “another chance” from the flyer to “set things right”.
“… it was delayed due to airport security reasons. We hope you will give us another chance to set things right,” the airline said.
The airline said the wheelchair was provided to the swimmer as per the procedure of the aircraft, adding that he was also escorted by the airport personnel.
