Tata Group which officially became the owner of Air India starting from January 27 (Thursday) after the divestment process was complete has thought of some changes to be made for an overhaul of the brand of the debt-laden airline. According to a PTI report, the employees have been told that efforts will be made to change the image, attitude and perception of Air India. On Thursday, Air India offered enhanced meal services on four flights from Mumbai even before the handover was complete.
Here are the changes that are being planned:
Guests not passengers
According to reports, the cabin crew members have been instructed to address passengers as guests.
