The Directorate General of Civil Aviation (DGCA) on Tuesday imposed a Rs10 lakh fine on Air India for not compensating passengers with confirmed bookings denied boarding on overbooked flights.
In a statement, the aviation regular said it was “a matter of serious concern and unacceptable” that the airline was not paying any compensation to “hapless passengers” denied boarding and did not have a policy in this regard.
DGCA recently reiterated the existing regulations on compensation for passengers and told airlines to strictly abide by the regulations.
