After Air India passenger Shankar Mishra was arrested in Bengaluru for urinating at his co-passenger on a flight from New York to Delhi, the air carrier said it had issued show cause notice and de-rostered a pilot and four cabin crew members pending investigation.
In a statement issued after Mishra’s arrest by the Delhi Police, Air India CEO and managing director Campbell Wilson listed steps taken by the management over the November 26 incident which has triggered massive outrage.
The CEO said initial probe into whether there were lapses by other staff are ongoing on aspects including the service of alcohol on flight, incident handling, complaint registration on board and grievance handling.
