Many passengers booked on Air India’s international or domestic flights are having a harrowing time because of frequent cancellations and alleged lack of communication on the part of the airline.
Several passengers and their family members alleged that they had to brave the pandemic and physically visit the airline’s city office on Chittaranjan Avenue in central Kolkata to rebook tickets or get refunds because they got no assistance from Air India’s call centre.
Goutam Ghosh, a retired professor and his wife Krishna, a retired school teacher, were returning from Germany to Kolkata. They were booked on an Air India flight from Frankfurt to Kolkata via Bangalore earlier this month.
