Air India, in a recent announcement, claimed to be the first airline globally to successfully deploy a Generative AI virtual agent named ‘Maharaja,’ powered by Microsoft’s Azure OpenAI service.
The airline is now set to enhance the capabilities of this generative artificial intelligence virtual agent, which currently manages over 6,000 customer queries daily. Utilizing ChatGPT, the airline, owned by the Tata Group, aims to analyze intricate questions, improving its responsiveness and customer experience.
