Air India plans to introduce sophisticated features to its generative artificial intelligence virtual agent that handles more than 6,000 customer queries daily.
The Tata Group-owned airline is using ChatGPT to analyse even some complex questions it may not be able to immediately answer to improve customer experience in later interactions and is helping it to become more attuned to natural language.
In a release on Friday, Air India said it has become the world’s first airline to have successfully deployed a Generative AI virtual agent ‘Maharaja’, powered by Microsoft’s Azure OpenAI service.
