Expressing concern over the rising number of instances involving unruly behaviours by passengers, Air India CEO Campbell Wilson has called for concerted industry efforts to contain the problem.
Recently, Wilson had informed that incidents surrounding unruly behaviour by inebriated passengers are quite frequent, adding that the airline has now got strict and is reporting all such cases of unruly behaviours.
Wilson had said that the airline has learnt lessons and it could have reacted better to the issues surrounding the ‘peeing’ incident which occurred in November last year.
The Air India CEO said that the airline has realised the importance of reporting all such incidents. Stating that Air India is now investing more in technology,
