A ticketing error led Air India to book passengers for a flight that did not exist, and then hurriedly arrange for an aircraft to correct the mistake and avoid further inconvenience to flyers, the airline official said, after affected people highlighted an unusual mix-up at Bhopal airport on March 27.
The passengers had booked tickets for Air India flight AI 481, which flies from Delhi to Bhopal and then onwards to Pune, after the company’s reservation system and the website showed it as one of the options. However, the flight was not scheduled for that day, and was meant to fly the route a day later.
The airline realised the mistake when people began turning up at Delhi and Bhopal airports on Sunday. The erstwhile national carrier — it is now owned by the Tata Group — then arranged for a plane at Delhi, which left from the Capital around noon as AI 481 with six passengers.
