IndiGo on Monday said it has launched an Artificial Intelligence (AI)-powered chat assistant “6Eskai” to address customer queries in 10 different languages.
India’s largest airline has followed the footsteps of Air India, which launched its AI-powered chat assistant “Maharaja” on November 10.
While Maharaja is powered by Microsoft’s Azure OpenAI service, 6Eskai is powered by Microsoft’s GPT-4 technology.
6Eskai is capable of performing a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs (frequently asked questions), and connecting customers with an agent, IndiGo noted.
