A high 80% of passengers who responded to a survey were convinced that air travel was the safest mode of transport, and airports were safer than other locations. The ‘Voice of Pax’ survey was commissioned by the Bangalore International Airport Limited (BIAL).
Conducted over five phases from April 2020 to July 2020, to understand passenger sentiments around air travel, the survey revealed that initial negative perception about travel due to the fear of Covid-19 has undergone a positive transformation since the resumption of air travel on May 25, 2020.
Intent to fly among respondents improved from a mere 13% in Phase 1 to 33% in Phase 5, a significant jump indicating a higher positive disposition towards air travel. Safety enhancement and hygiene measures at airports including the Kempegowda International Airport (KIA) contributed to this improvement, the spokesperson said.
