Air India’s legal and customer experience team has amicably resolved 25 per cent of more than 600 court cases filed by customers before the airline’s privatisation, said the carrier’s chief executive officer and managing director Campbell Wilson on Friday.
Some cases dated back more than 15 years, he told employees in a message reviewed by Business Standard. “In the past few months they have amicably resolved around one quarter of the backlog and are steadily working through the rest,” he noted.
