NEW DELHI: The ripple effect of the five-hour shutdown of Air India’s check-in software, which occurred on Saturday morning, was still being felt as 137 flights were delayed on Sunday, the airline said. The average duration of delay of these 137 flights was 197 minutes, a spokesperson of the airline said, adding, “Hopefully, by tomorrow (Monday) evening, the services will be normalised.”
Thousands of passengers had a harrowing time at airports across the world on Saturday morning as Air India’s Passenger Service System (PSS) software, which looks after check-in, baggage and reservation, did not function from 3.30 am to 8.45 am due to a technical glitch.
