Punjab power minister Harbhajan Singh ETO on Monday said 103 nodal complaint centres have been set up across the state to redress power complaints.
The complaints can be registered by calling or texting ‘no supply’ on the toll free number 1912 or on the mobile application. “To make the complaint system simpler, a new facility to lodge complaints on missed calls has also been made available to consumers. Consumers can lodge complaints by calling the toll free number 1800-180-1512. If the consumer’s mobile number is not registered with PSPCL, they will be sent a link to lodge their complaint online. Once a complaint is registered from the mobile, the consumer is automatically registered with the 1912 customer management system,” the minister said.
Saying that Punjab State Power Corporation Limited (PSPCL) supplies electricity to around 99 lakh consumers across the state, the minister said the power corporation has around 9,000 dedicated employees and officers to redress complaints. “They work in 24-hour shifts to redress complaints of power consumers distributed across 500 subdivisions,” said the minister.
