Air India bets on generative AI; to introduce more AI features to address customer queries

Air India plans to introduce sophisticated features to its generative artificial intelligence virtual agent that handles more than 6,000 customer queries daily. The Tata Group-owned airline is using ChatGPT to analyse even some complex questions it may not be able to immediately answer to improve customer experience in later interactions and is helping it to […]

Air India inks pact to provide air-rail connections at 5,600 stations in Germany

Air India on Thursday said it has entered into an intermodal interline pact with WorldTicket that will offer its customers air-rail connections at 5,600 train stations in Germany with Deutsche Bahn on a single ticket. WorldTicket is the exclusive distributor for Europe’s largest railway operator, Deutsche Bahn. This comes on the back of a similar […]

Centre places additional security checks at Delhi, Punjab airports

Passengers travelling on Air India flights from airports in the national capital and Punjab will undergo additional security frisking and issuance of visitor entry tickets has been stopped at the Delhi airport till November 30 according to the latest order issued after a video threat by designated Khalistani terrorist Gur Patwant Singh Pannun. The Bureau […]

Air India-Vistara merger remains on course, says Singapore Airlines

Singapore Airlines on Tuesday said the proposed merger of Air India and Vistara “remains on course” and is subject to approvals from regulators as well as competition authorities in several jurisdictions. Once the merger is complete, Singapore Airlines (SIA) will have a 25.1 per cent stake in Air India. Currently, Singapore Airlines owns a 49 […]

Airbus signs contracts with Mahindra, 3 others for aircraft components

European aircraft and aerospace major Airbus on Monday said it has signed new contracts with multiple India-based suppliers for the manufacturing of components for commercial aircraft. Contracts have been signed with Aequs, Dynamatic, Gardner and Mahindra Aerospace for the supply of airframe and wing parts across Airbus’ A320neo, A330neo and A350 programmes, the company said […]