Bangalore Airport launches fully automated self bag drop system

Just 45 seconds! This will be the time taken to complete your baggage check-in at the Kempegowda International Airport, Bengaluru.

The Bangalore International Airport Limited on Thursday deployed 16 fully-automated Self Bag Drop machines that will significantly accelerate the baggage transaction and reduce check-in queues. The airport, the official statement said, is the first in the Country to introduce a large deployment of fully automated baggage drop-off units.

Designed and installed by Materna IPS, the fully-automated Self Bag Drop machines would initially be available for passengers flying with Air Asia and Spice Jet. This facility would be expanded to more airlines in the near future.

BIAL’s Chief Operating Officer, Javed Malik said: “Continuous improvement of passenger experience at the airport has always been a priority for us and the introduction of the new Self-Bag-Drop is testimony to that. We’re excited to be the first airport in the Country to offer our passengers and airlines state-of-the-art technology, that will ease the process of air travel. Our goal is to use technology to improve the passenger experience and to make airport operations more efficient.”

The Process
The Self Bag Drop employs a two-step approach. A passenger will first print a boarding pass and an eezee-tag (bag tag) at a self check-in kiosk. Once tagged, the passenger will go to the bag drop machine, scan the boarding pass to initiate the bag drop process. The bag will be measured, weighed, scanned and automatically fed into the baggage handling system.

As many as 32 brand new self check-in kiosks, from Maxworth, partnered with ICTS of Europe, will be installed to print boarding pass and baggage tags. In case of excess baggage, the passenger will be directed to a hybrid counter to complete the check-in and payment. However, multiple payment gateway options for excess baggage will be integrated into the machines at a later stage as part of the technology enhancement.