TCS wins Plaza Premium deal to digitise global airport hospitality
Tata Consultancy Services NSE 0.37 % has won a deal from Plaza Premium Group, a global airport hospitality services provider based in Hong Kong, to develop an end-to-end digital platform that will improve customer experience and operational excellence at its 70 airport locations that serve 20 million passengers annually.
The platform is expected to be first deployed at Bangalore International Airport Ltd. in early 2022.
The long-term partnership focuses on reimagining the end-to-end airport travel experience across three core areas: customer experience, employee experience and operational excellence. Leveraging its deep domain knowledge of the air transport sector, TCS is creating a first-of-its-kind customized Passenger Services Technology Platform for PPG.
