Tatas may adopt Vistara’s SOPs in all airline entities

MUMBAI: Tata group may adopt Vistara’s standard operating procedures (SOPs) in flight safety and customer experience into the two airline entities that will be formed after merging the carrier with Air India, AirAsia (India) and Air India Express.

Discussions and initial data sharing on safety SOPs have started, said a person close to the development. Talks on adopting customer service practices will begin after the merger gets various regulatory nods.