Passenger complaints for refund highest in April: DGCA report

The number of air passengers seeking refund from airlines has surged in the past few months, the highest in the past six months being in April, according to the monthly report of Directorate General of Civil Aviation (DGCA). As many as 75% air passengers have registered their complaints against airlines in April.

These passengers are either those who could not fly to their destination states due to travel restrictions there, or the those who failed to board their flight after testing positive for Covid-19 themselves. In both such cases, airlines have reportedly deducted a huge amount as cancellation charges.

According to previous DGCA reports, November 62.4%; December 61.4%; January 41.%; February 54.6%; and March saw 65.7% refund-related complaints.