Don’t call flyer ‘drunk’: New Air India alcohol policy
With Air India reviewing its alcohol service policy, the new guidelines say that the cabin crew should act respectfully without raising voices and guests should not be permitted to drink alcohol unless served by the cabin crew.
It also says that the cabin crew should be attentive to identifying guests who might be consuming their own alcohol.
The policy review came after the airline drew flak following the ‘pee-gate’ incident, wherein a flyer named Shankar Mishra reportedly urinated on an elderly female passenger in a drunk state on board a New York-New Delhi flight in November last year. Mishra is presently under judicial custody.
