Air India, IndiGo in a battle of on-time performance
India’s two aviation powerhouses are seemingly locked in a punctuality dogfight – and their patrons will likely be the biggest winners.
IndiGo had on-time performance (OTP) as one of its branding strategies, but the biggest in business locally has now been beaten by a resurgent Air India under ownership of the Tata Group that identified OTP as a primary improvement goal.
