Zero tolerance, minister Jyotiraditya Scindia warns Indigo on boarding row

Aviation minister Jyotiraditya Scindia has warned IndiGo airlines after a backlash over not allowing a child with special needs to board a flight with his family at the Ranchi airport over the weekend.

“There is zero tolerance towards such behaviour. No human being should have to go through this! Investigating the matter by myself, post which appropriate action will be taken,” the minister wrote on Twitter on Monday.

Directorate General of Civil Aviation (DGCA) chief Arun Kumar told PTI that the regulator had sought a report from IndiGo on the matter. “The DGCA is probing this incident and it will take appropriate action,” he said.

The minister’s reaction was based on the harrowing ordeal of the family at Ranchi airport that was widely shared on social media.