NEW DELHI : When Delhi resident Anurag (name changed) was travelling through Uttar Pradesh’s Nayansar toll plaza, he not only paid the toll fee in cash but also lost an equal amount from his FASTag account.
“The system was not able to read the FASTag strip (pasted on the windshield of the vehicle). So, I was asked to make the payment in cash, which I did. However, minutes after I exited the toll plaza, the amount was deducted from the FASTag account, too,” he said.
Anurag is not the only one. Teething issues, including shortage of tags, have taken a toll on the implementation of FASTags, forcing the Centre to twice delay the mandatory rollout.
