An airline is walking the extra mile to put pre-flight jitters of its passengers to rest. British carrier Virgin Atlantic has launched a unique initiative to assist passengers with hidden disabilities such as dementia or autism without them asking for help.
The airline has designed a special symbol, which, when worn as a badge or carried as a bookmark inside a passport, will alert the airline staff that the passenger needs special attention.
The Virgin Atlantic team can then arrange for that the passenger to be escorted through the airport, access priority boarding and, if needed, get a preferred seat. The airline has also trained some of its crew in sign language to help visually-impaired passengers, but they need to be pre-booked before a flight.
