Vihaan.AI – the dawn of a new era: Air India unveils 5-point plan to transform itself in 5 years

Tata Group’s Air India has unveiled a comprehensive transformation plan focuses on five-key pillar — customer service, operations, tech, reliability, and hospitality — to increase its domestic market share to 30 percent in the next five years. The airline also plans to increase its international markets share and put it on a path to sustained growth, profitability, and market leadership.