“Unfair trade practices”: Govt to meet airlines on November 8
Amid a spurt in consumer grievances against airlines, the government has called a meeting of these companies and online travel aggregators on November 8.
The national consumer helpline managed by the department of consumer affairs (DoCA) received thousands of complaints on several issues including delay in refund settlement after cancellation of tickets, denial of boarding despite having valid tickets and practise of misleading claims such as showing seats as ‘paid’ despite offering free mandatory web check-in services.
