‘Treat our crew…’: IndiGo CEO makes appeal after controversial video

Amid (still-simmering) furore over the mid-air argument last month between a flight attendant and passenger, IndiGo CEO Pieter Elbers on Thursday told news agency ANI ‘… if people are not behaving we (must be) able to take adequate measures’. “Our crew is trained… we help and support them to the maximum… but it is a two-way street,” he said. “We will work with the authorities to make sure we get the proper procedures (in place).. have always put emphasis on that in training our crews… want to provide courteous and hassle-free service.”

“….(but) treat our crew in the way you want to be treated. That would be my message,” the IndiGo boss added.

Elbers’ comments come not only after the December video showing staff on an Istanbul-Delhi flight arguing with a passenger over food choices.