‘Took best decision under difficult circumstances’: IndiGo CEO on boarding for special needs child

IndiGo’s Chief Executive Officer (CEO) Ronojoy Dutta Monday expressed regret over the incident of a specially-abled child allegedly being denied boarding a Hyderabad-bound flight at the Ranchi airport last week.

Dutta said the airlines “took the best possible decision under difficult circumstances.” The CEO also offered to purchase an electric wheelchair for the child as a “small token of appreciation”.

“All of us at IndiGo are truly distressed by this particular incident,” the CEO’s statement read. “We offer our sincere regrets to the affected family for the unfortunate experience and as a small token of our appreciation of their lifelong dedication would like to offer to purchase an electric wheelchair for their son,” it added.