Thai Airways fined for spoiling couple’s honeymoon, told to pay Rs 3.85 lakh

The State Consumer Disputes Redressal Commission has ordered Thai Airways Limited to pay a couple Rs 3.85 lakh for spoiling their honeymoon trip to Auckland in New Zealand because of a miscommunication by the airlines in 2013.

The couple had scheduled the visit to Auckland for their honeymoon in 2013 and had booked tickets, obtained visas and other relevant travel documents for their flight from Mumbai to Auckland via Bangkok.

But on December 19, 2013, when the couple reached the airport, the airlines gave them boarding passes for their journey to Bangkok, but refused to give them boarding passes from Bangkok to Auckland. The couple alleged that they were not given any reason and they had to cancel their trip and return home.