Thai Airlines, booking firm told to pay 17K after non-veg meal served to vegetarian

The Chandigarh Consumer Disputes Redressal Commission has directed Thai Airways and a Chandigarh private ticket booking firm to pay Rs 17,000 after a vegetarian Panchkula resident was served a non-vegetarian meal.

Ashok Kumar Vig of Panchkula said that he booked air tickets through the firm to travel from Delhi to Melbourne on September 21, 2018, with a layover in Bangkok. Vig said that the ticket specifically mentioned that he was to receive a vegetarian meal but when he took a few bites, he felt something was wrong with it. When he asked the flight staff, he was told that he was served a non-veg meal.