Technologically advanced, on time, financially fit: New Air India flight plan

Setting the stage for the turnaround of Air India, Tata Sons chairman N Chandrasekaran laid down a roadmap with four core areas for the new management to focus on: providing “best in class customer service”; making Air India the “most technologically advanced airline in the world”; upgrading aircraft, bringing in new fleet and expanding the airline’s network; and ensuring in-flight and off-flight hospitality is “the best”.