Take firm, decisive action: Air India CEO to staff
Unruly passengers or those showing improper behaviour of the magnitude as reported recently on a Delhi-bound Air India flight from New York should be reported to the authorities at the earliest opportunity, Air India CEO & MD Campbell Wilson said in a mail to the airline’s staff.
He also asked that “firm, timely and decisive” action be taken against those flyers who do not comply with the standard of behaviour expected from them. “The repulsion felt by the affected passenger is totally understandable and we share her distress,” Wilson added, referring to the aggrieved senior citizen who wrote Tata Group chairman N Chandrasekharan about the airline’s lack of action.
Air India has come under fire in the last few days over the alleged case of a man urinating on a fellow passenger, with the cabin crew failing to bring it to the notice of the authorities. The incident took place on November 26, as per details shared by the victim. According to reports, another similar case occurred on December 6.
