Specially-abled child incident a lesson for us, won’t appeal order: IndiGo
IndiGo’s outgoing Chief Executive Officer Ronojoy Dutta on Tuesday said the airline will not appeal against the Directorate General of Civil Aviation (DGCA) order in the case pertaining to denying boarding to a child with special needs.
“We will not appeal against the DGCA order. It told us we should have contacted the airport doctor,” Dutta told Business Standard.
The CEO added that IndiGo needs to be sensitive in their training and take the incident as a learning opportunity.
The aviation regulator on May 28 imposed a fine of Rs 5 lakh on the airline for denying boarding to a specially-abled child at Ranchi airport on May 7. Dutta had on May 9 expressed regret over the incident and offered to buy an electric wheelchair for the child.
