Singapore Airlines has been ordered to compensate an Indian couple with over Rs 2 lakh due to a malfunction in the automatic recliner seats in the business class.
Telangana’s Director General of Police (DGP) Ravi Gupta and his wife had filed a lawsuit against the airline. Despite paying Rs 66,750 each for business class seats, they were asked to manually adjust seats equipped with an automatic recline feature, according to a report in the New York Post.
On May 23, 2023, Gupta and his wife were travelling to Australia via Singapore from Hyderabad. According to the complaint filed by the couple, the recliner seats in the business class of the airline malfunctioned, and the airline asked them to manually adjust the seats.
