Singapore Airlines and the art of airline management

Airlines compete to provide the best flying experience to passengers, in terms of safety, comfort, punctuality, hospitality and meals provided on-board. If you are a business or first-class traveller, you get that extra care and attention from the cabin crew. But behind those services are various training programmes, joint ventures with multiple organisations and immense planning.

A look at what happens behind the scenes of one of Asia’s best airlines, Singapore Airlines.

Training in simulators

As safety of passengers hinges on the expertise of pilots, most pilots undergo recurrent/refresher training programmes at least twice a year.