TCS has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark.
The long-term partnership, which started in 2012, included an always-on IT platform and a digital e-commerce platform. TCS also worked with SAS’ Innovation Lab to deliver quality customer service across innovative channels, such as Turi, a new artificial intelligence-powered personal travel agent chatbot.
SAS’s new partnership with TCS will help provide an improved experience for its customers. At the same time, the technology platforms TCS will develop with SAS, will help the business to grow and transform effectively. SAS will also use TCS’s automation software ignio to manage its IT operations and drive data-driven decision-making.
