SC notice to Civil Aviation Ministry, DGCA over cancelled tickets refund
The Supreme Court on Monday issued notices to the Ministry of Civil Aviation and Directorate General of Civil Aviation (DGCA) on public interest litigation (PIL) seeking directions to airlines to refund the full amount of air tickets cancelled owing to the cancellation of flights due to lockdown.
A three-judge bench headed by Justice NV Ramana and also comprising Justice Sanjay Kishan Kaul and Justice BR Gavai was hearing a petition filed by an NGO named Pravasi Legal Cell.
The PIL said that instead of providing full refunds to its passengers, the airlines are providing a Credit Shell, valid up to one year, which is a clear violation of the Civil Aviation Requirement of May 2008 issued by the DGCA.
