The ministry of civil aviation (MoCA) on Wednesday expressed dissatisfaction over airline companies defaulting on refunds to passengers over flight tickets that were booked for travel during the lockdown last year but got cancelled.
MoCA Secretary on Wednesday chaired a meeting with representatives of airlines in connection with refund of credit shells of passengers. A credit shell is a credit note created against a cancelled PNR and can be used by the passenger for a future booking.
“MoCA Secretary has chaired the meeting today with all the airline companies regarding credit shells refund and expressed dissatisfaction towards airline companies who did not refund the money.
