Railways takes prompt action to address passenger complaints regarding Vande Bharat trains catering

The Railway Board has directed its zones and IRCTC to take a series of measures with immediate effect to address complaints and grievances related to catering services on board Vande Bharat trains.

In a communication, accessed by PTI, the board listed the measures to be taken by all zonal railways, Indian Railway Catering and Tourism Corporation (IRCTC) and the Centre for Railway Information Systems (CRIS) to reduce the complaints of hygiene, service and availability of food.