IT services major Tata Consultancy Services (TCS) on Thursday announced that Plaza Premium Group (PPG), a global airport hospitality services provider based in Hong Kong, has selected it to develop an end-to-end digital platform that will improve customer experience and operational excellence at its 70 airport locations that serve 20 million passengers annually.
The long-term partnership focuses on reimagining the end-to-end airport travel experience across three core areas: customer experience, employee experience and operational excellence. The financial details of the deals were not disclosed.
TCS is creating a first-of-its-kind customised Passenger Services Technology Platform for PPG.
