Passengers were handled inappropriately by IndiGo staff at Ranchi airport, says DGCA

Aviation regulator DGCA Monday said it has issued a showcause notice to IndiGo after a fact-finding committee found the airline staff prima facie violated regulations in denying boarding to a specially-abled child at the Ranchi airport on May 7.

The airline had on May 9 said the boy was denied boarding as he was “visibly in panic”.

As the boy was prohibited from boarding the Ranchi-Hyderabad flight, his parents — who were accompanying him — also decided not to enter the plane.