Overseas holiday plans go wrong as Jet Airways cancels flights

NEW DELHI: Overseas holidays are set to go for a toss this summer with the debt-ridden Jet Airways cancelling all its international flights. Customers, who have booked tickets months in advance, are seeking refunds from online travel agents (OTAs) who in turn are directing the requests to the airline.

“This is a very unfortunate situation for all three: the airline, customers, and OTAs. We are seeing a spike in customers seeking refunds. People book for international travel months in advance and Jet had a good inventory for international flights. There is delay in the way refunds are coming to the OTAs. We have to then ask the customers to wait for some time till we get the refunds from the airline. All the OTAs are being cautious on that front. This will change the way people plan their breaks,” said Abhishek Rajan, VP, Paytm.