Our customer services should epitomise aspirations of new India: Railway Board chief to employees
Railway Board chairperson Jaya Verma Sinha has asked all employees to work on five key priorities — safety, integrity, capacity augmentation, revenue generation, and customer amenities and experience. Calling these five priorities as “Indian Railways’ Panch Pran”, Sinha, in her first written communication to employees after taking charge as Chairperson and CEO of the Railway Board on September 1, said that the national transporter has a rich and enduring legacy spanning more than 150 years.
